Re‑Authentication Requirements for Facebook Pages in BoldDesk
Re‑authenticating a Facebook Page in BoldDesk is required to maintain secure, uninterrupted access between BoldDesk and Facebook’s messaging APIs. This process ensures valid permissions, active access tokens, and proper page connectivity.
1. Access Token Expiration
Facebook issues access tokens that allow BoldDesk to connect to your Facebook Page. These tokens automatically expire every 2–3 months, requiring users to complete the re‑authentication process to generate a fresh token.
Why It Matters
- Prevents unauthorized long‑term access.
- Renews messaging permissions.
- Ensures continued ability to send/receive Facebook messages.
2. Password Changes by a Page Admin
If a Facebook Page administrator updates their Facebook password, all connected systems—including BoldDesk—lose authentication. Re‑authentication is needed to re‑establish a secure session.
Impact
- Previously granted permissions become invalid.
- Page integrations stop functioning until re‑authenticated.
3. Adding a New Facebook Page
When a user wants to add an additional Facebook Page to their Facebook account for use in BoldDesk, they must first add the new page to their Facebook user account and then re-authenticate their Facebook integration in BoldDesk. This re-authentication step is required to grant BoldDesk the necessary permissions so the new page appears in the Add Page configuration.
Outcome
- Activates messaging permissions for the new page.
- Ensures BoldDesk can receive and send messages on behalf of the added page.
4. Accidental De‑Selection During Re‑Authentication
During Facebook’s re‑authentication dialog, users may unintentionally deselect an already linked page. This removes BoldDesk’s permissions for that page.
Consequences
- BoldDesk can no longer send messages for the deselected page.
- Page must be re‑authenticated again to restore access.
Explore How to Reauthenticate Facebook in BoldDesk to learn more about how to reauthenticate Facebook in BoldDesk.
FAQs
Q1: How often do I need to re-authenticate my Facebook Page?
Every 2–3 months, due to Facebook access token expiration.
Q2: Will changing my Facebook password affect BoldDesk?
Yes. Any admin password change requires re‑authentication.
Q3: Why did my page suddenly stop receiving messages in BoldDesk?
Most commonly due to token expiration, permission loss, or accidental deselection.
Q4: Can I add multiple Facebook Pages without re-authenticating?
No. Adding a new page requires re‑authentication to grant BoldDesk proper permissions.
Q5: Can Facebook access tokens have their validity extended beyond the usual 60‑day period?
No. In Facebook (Meta)’s authentication system, long‑lived user access tokens cannot be extended beyond their maximum validity of approximately 60 days. Once they expire, the user must re‑authenticate to obtain a new token.
