How to Integrate Open ID Connect and OAuth2.0 with BoldDesk

Overview

This article provides a step-by-step guide on integrating Open ID Connect with BoldDesk. Open ID Connect is an identity layer on top of the OAuth 2.0 protocol, allowing clients to verify the identity of end-users based on the authentication performed by an authorization server.

Accessing BoldDesk Settings

1. Log in to your BoldDesk account.
2. Navigate to the Admin > Customer Portal > Login Tab then locates the Single Sign-On (SSO) options.
3. Choose OpenID Connect.

Gather Information from SSO Provider

OpenID Connect

To configure OpenID, Connect, get the mentioned details from your provider and enter the values in the portal.

1. Client ID: This is the unique identifier for your BoldDesk application in your provider.
2. Client Secret: A secret key provided by your provider to authenticate your BoldDesk application.
3. Authorization Endpoint: The URL where your users will be redirected to log in.
4. Logout Endpoint: The URL to log users out of your system.
5. Click on Update button to save the configuration and test the connection.

OAuth2.0

1. Client ID: This is the unique identifier for your BoldDesk application in your provider.
2. Client Secret: A secret key provided by your provider to authenticate your BoldDesk application.
3. Authorization Endpoint: The URL where your users will be redirected to log in.
4. Logout Endpoint: The URL to log users out of your system.
5. Token Endpoint: The URL to request access tokens.
6. UserInfo Endpoint: The URL to retrieve user profile information.
7. Click on Update button to save the configuration and test the connection.