Category / Section
Effortlessly Generate Knowledge Base Content with BoldDesk AI
2 mins read
Updated:
Creating useful and accurate Knowledge Base (KB) articles need not be time-consuming. With BoldDesk’s AI-powered tools, you can swiftly produce well-organised content using existing files, FAQs, or internal documentation. This guide explains how to utilize AI to simplify article creation, enhance consistency, and maintain your support resources with minimal effort. Simply enter your topic, and the AI will generate detailed and precise content, enabling you to efficiently develop your support materials.
How to Use the AI-Powered KB Article Generator
- Navigate to the KB Create Article Page: Locate the 'Generate Using AI’ button at the top of the title box.
- Open the AI Popup: Click the button to open a popup window.
- Input Your Key Points: Type your key points or ideas into the provided text box.
- Generate the Article: Click ‘Generate’ to allow the AI to create a detailed knowledge base article.
- Review and Edit: If necessary, make corrections in the text box and click ‘Regenerate’ to refine the content.
- Insert and Publish: Use the ‘Insert’ option to update both the KB title and body with the generated content. Once satisfied, you can publish your article.
And just like that, in a matter of seconds, your knowledge base article will be ready.
- The language used to generate the Knowledge Base will depend on the brief description provided of the KB title; for instance, if the description is in Portuguese, the whole content will be in Portuguese.
- If the content generated by the Knowledge Base does not meet your expectations, you may click on regenerate to obtain alternative content.
- BoldDesk AI, offering capabilities to create Knowledge Base articles through AI, is provided as an add-on for customers subscribed to the Momentum and Enterprise plans. Therefore, there is no additional charge for generating Knowledge Base articles.
- The Knowledge Base module is currently unavailable on the mobile application; therefore, generating KB articles using AI on the mobile app is not supported.
