How to Make the Assignee Field Mandatory

Currently, BoldDesk does not offer the option to make the Agent and Group fields mandatory when closing or resolving tickets. However, you can use the Update Ticket Triggers feature to automatically assign both the agent and group if these fields are empty when a ticket is closed.

You can set the condition and action as indicated in the following screenshot.

To learn more about how to create a rule in the update ticket trigger, refer to this article.

By following these steps, you ensure that tickets cannot be closed or solved without being assigned to a responsible person.