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How to Impersonate or Assume the Identity of Another Agent

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Impersonating an Agent

Sometimes you may find a use case to impersonate an agent account for checking on the issues which the agent reports. To impersonate an agent, follow the steps below:

  1. Open the profile of the agent whom you want to impersonate and Click Impersonate.


Check out this video tutorial for more details.

  1. After impersonating an agent there will be a message at the top denoting the agent has been impersonated.

Impersonate Agent.gif

Note:

  • Agent who has any permission related to the admin module cannot be impersonated.
  • Unverified agents cannot be impersonated.

Removing Impersonation

You can remove an agent from impersonation by clicking Remove Impersonation on the displayed message.

Remove impersonate.gif

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