Two-step verification must be turned off before migrating a WhatsApp Business Account (WABA) number to the WhatsApp Cloud API. This allows the phone number to be released from the current setup and verified again during the Cloud API migration process.

This article explains how to turn off two-step verification for a WhatsApp number from Meta Business Manager and complete the confirmation through the email sent by Meta.

Turn-off WhatsApp Number Two-Step Verification

Follow the given steps to turn off Two-Step Verification for WhatsApp Number

1. Log in to your Meta Business Manager.
2. Click on WhatsApp accounts > select your account.
   
   
   
   
3. Click on WhatsApp Manager under the summary tab; it will navigate to the phone numbers page.
   
   
   
   
4. Click on the settings icon on the right.
   
   
   
   
5. Select Two-step verification > click Turn off two-step verification button.
   
   
   
   
6. In the pop-up window, click OK and an email will be sent to you with instructions to turn off the two-step verification.
   
   
   
   
7. Access the email message and click on the link.
   
   
   
   
8. Click on Turn off two-step confirmation to turn off Two-step verification.
   
   
   
   

Frequently Asked Questions

1. Why do I need to turn off two-step verification before migrating a WhatsApp number?
   Two-step verification must be turned off so the WhatsApp number can be released and migrated to the WhatsApp Cloud API.

2. Where do I turn off two-step verification for a WhatsApp number?
   You can turn it off from Meta Business Manager by going to WhatsApp accounts, selecting the account, opening WhatsApp Manager, and using the Two-step verification settings for the phone number.

3. Will Meta send a confirmation email after I request to turn off two-step verification?
   Yes. After you click Turn off two-step verification, Meta sends an email with instructions. You must open the email and use the provided link to complete the process.

4. What should I do if two-step verification does not turn off successfully?
   Verify whether two-step verification is actually disabled in WhatsApp Manager. If the setting appears disabled but the number still cannot be migrated, contact your current BSP support team because the BSP may need to release the account.