How to Add a Phone Number to the WhatsApp Cloud API in BoldDesk
Integrating WhatsApp with BoldDesk using the Meta WhatsApp Cloud API enables businesses to enhance customer support and real-time communication. This guide provides a step-by-step walkthrough for adding a phone number to the WhatsApp Cloud API via the Meta Developer Console.
Step-by-Step Guide: Adding a Phone Number in Meta for WhatsApp Cloud API
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Log in to the Meta developer site.
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Go to the My Apps tab and select the configured app. Next, click WhatsApp > API Setup.
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On the right, select the Add phone number button.
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Enter the WhatsApp Business display name.
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Select your Time zone.
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Choose a Category for your business and provide a Business Description (optional).
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Click Next to begin the phone number verification process.
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Enter the phone number you wish to add. After entering the number, you can verify it using the OTP sent via text message or phone call. Click Next to proceed.
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Click Next to complete the verification process.
- To add a phone number in Meta for WhatsApp, verify that the number is not linked to an existing WhatsApp account. If it is, the current account must be removed before adding a new number.
- Using WhatsApp Cloud API in BoldDesk incurs no fees. However, charges from Meta apply independently.
- Once you have completed the verification process, kindly add a payment method to send or receive messages for the phone numbers added to your WhatsApp Cloud API. Learn How to Add a Payment Method in WhatsApp Cloud API Integration.
- BoldDesk does not support adding multiple WhatsApp phone numbers under the same WhatsApp Business Account (WABA) ID. Each phone number must be associated with a different WABA ID or WhatsApp account in Meta.
Frequently Asked Questions (FAQs)
Q1: Can I use a number already registered on WhatsApp?
No. You must remove the existing WhatsApp account before adding the number to the Cloud API.
Q2: What happens if OTP verification fails?
You can retry using the alternate method (SMS or call). Ensure the number is active and reachable.
Q3: Is a payment method required immediately?
Yes, to send or receive messages, a payment method must be added after phone number verification.
