How to Add a Phone Number to the WhatsApp Cloud API in BoldDesk

Integrating WhatsApp with BoldDesk using the Meta WhatsApp Cloud API enables businesses to enhance customer support and real-time communication. This guide provides a step-by-step walkthrough for adding a phone number to the WhatsApp Cloud API via the Meta Developer Console.

Step-by-Step Guide: Adding a Phone Number in Meta for WhatsApp Cloud API

1. Log in to the Meta developer site.
2. Go to the My Apps tab and select the configured app. Next, click WhatsApp > API Setup.
3. On the right, select the Add phone number button.
   

4. Enter the WhatsApp Business display name.
5. Select your Time zone.
6. Choose a Category for your business and provide a Business Description (optional).
7. Click Next to begin the phone number verification process.
   

8. Enter the phone number you wish to add. After entering the number, you can verify it using the OTP sent via text message or phone call. Click Next to proceed.

9. Click Next to complete the verification process.
   

Frequently Asked Questions (FAQs)

Q1: Can I use a number already registered on WhatsApp?
No. You must remove the existing WhatsApp account before adding the number to the Cloud API.

Q2: What happens if OTP verification fails?
You can retry using the alternate method (SMS or call). Ensure the number is active and reachable.

Q3: Is a payment method required immediately?
Yes, to send or receive messages, a payment method must be added after phone number verification.

Related Articles

• Admin Guide: WhatsApp Business Integration in BoldDesk via Meta Cloud API
• How to Set Up WhatsApp in Meta
• Managing WhatsApp Accounts in BoldDesk