Attach the files from OneDrive to BoldDesk

Attach the files to ticket from OneDrive

Follow the given steps to attach files to a ticket from OneDrive:

1. In the ticket text editor (reply and notes), click the OneDrive button to open the file selection window.

   

2. Search for and choose the files you want to attach to a ticket.

   

3. After attachment, the file can be viewed in the file tab.

   

Attach the files to KB article

Follow the given steps to attach the files to KB articles:

1. In the KB text editor (create and edit), click the OneDrive button. As a result, the file selection window will appear.

   

2. Search for and choose the files you want to attach to KB article.

   

3. After attachment, the file can be viewed in the file tab.

   

FAQ

What happens if you share a private file?

It is strongly advised that you do not share any private files. If the “Private” file is selected, it will instantly change to the “Shared Publicly” status. This file will be accessible to everyone with whom you share it.

To revoke access to a private file, go to that file in OneDrive and set its status back to “Private”.