The block/unblock IP Address or Network feature enables administrators to control network access by blocking or unblocking specific IP addresses or networks.
Blocking an IP address prevents unauthorized access and interactions through the live chat widget, while unblocking restores access and the ability to initiate conversations when necessary.
This article explains the steps to effectively manage IP addresses and maintain secure access to your live chat interactions.

Blocking an IP address or network

To block an IP Address or network, follow the given steps:

1. Navigate to Admin > Chat > Security > IP Blocking.

2. Click the Block IP button to block a specific IP address or network.
   

   
   
   

3. In the Block IP dialog, select the type of IP address to block:

   • IPv4: To block an IPv4 address or network.
   • IPv6: To block an IPv6 address or network.

4. Enter the IP Address and optionally choose the Subnet Mask to block the IP network.

5. Add a Reason for blocking the IP address or network (optional).

6. Click Block to shut off the IP address or network, preventing the initiation of conversations through the live chat widget.
   

   
   
   

Examples:

Unblocking an IP address or network

To unblock an IP address or network, follow the given steps:

1. Navigate to Admin > Chat > Security > IP Blocking.

2. Click the Delete icon in the row to unblock the selected IP address or network.
   

   
   
   

3. Click the Yes, Delete button in the confirmation dialog.
   

   
   
   

FAQs

1. Can I block multiple IP ranges at once?
   Yes. You can add multiple entries under IP Blocking, each with its own IP or subnet.

2. Does blocking an IP immediately disconnect existing chats?
   No. IP Blocking prevents new conversations from starting, but ongoing chats remain active until closed.

3. Can I block private or internal IP addresses?
   Yes, you can enter private IP ranges, but the block applies only if the traffic reaches BoldDesk from that IP.

4. Can I export or import a list of blocked IP addresses?
   No. Import/export functionality is not available for the IP Blocking list.

Related Articles

1. How to Set IP Restrictions in BoldDesk Portals
2. Managing Roles and Permissions in BoldDesk