IP Restriction in BoldDesk is a built-in Security & Compliance feature that controls who can access your help desk portals by allowing only approved IP addresses or ranges.
This ensures that Agents, Customers, and Admin users can only access the system from trusted networks—protecting Tickets, Settings, and sensitive data.

Check out this video tutorial for more details.

Where to Configure IP Restriction

All configuration is handled inside the BoldDesk Admin interface:
Admin → Security & Compliance → IP Restriction

Enable IP Restriction in BoldDesk

To configure access control for the BoldDesk portal by adding specific IP addresses or ranges, follow the given steps:

Steps

1. Toggle Enable IP-Based Access Restriction

2. Select the scope under Applies to:

   • Agent Portal (recommended for initial setup)
   • Agent and Customer Portal

3. Click Update

   
   
   

The restriction is now active based on your configuration.

Adding an IP Address

Only IPs listed here will be allowed to access the selected portals.
To add an IP address or range,

Steps

1. Click Add IP Range
   

   
   
   

2. In the dialog box:

• Choose:

  • Static IP Address, or
  • IP Range
    
  
  
  

3. Enter:

   • Start IP Address
   • End IP Address (if using range)
     
   
   
   

4. Click Add

5. Click Update to save

Editing IP address

To edit the IP address, follow the given steps:

Steps

1. Navigate to the IP Range list

2. Select the IP entry

3. Click the Edit icon
   

   
   
   

4. Update IP details

5. Click Update

6. Click Update again on the main page

Deleting IP Address

To delete an IP address, follow the given steps:

Steps

1. Go to the IP Restriction list

2. Select an IP entry

3. Click the Delete icon
   

   
   
   

4. Confirm using Yes, Delete
   

   
   
   

5. Click Update

The selected IP will no longer have access.

Frequently Asked Questions

1. Can I turn off IP restriction without deleting configured IPs?
   Yes. Disabling the Enable IP-Based Access Restriction toggle keeps all configured IP entries saved for future use.

2. Can I create different IP restriction rules for different departments or groups?
   No. BoldDesk does not support IP restriction at the group or department level. It is applied globally at the portal level.

3. Does BoldDesk allow scheduling IP restriction rules?
   No. There is no scheduling option for IP restriction. Rules must be manually enabled or disabled.

4. Can I duplicate or clone an existing IP range entry?
   No. BoldDesk does not provide a duplication feature. You must manually create new entries using Add IP Range.

5. Is there a way to test IP restriction before applying it?
   No built-in testing mode is available. It is recommended to keep your current IP included during setup to avoid lockout.

6. Can IP restrictions be applied to specific features like Automation or Reports?
   No. IP restriction only controls portal access (Agent and Customer portals) and does not apply to individual features.

Related Articles

1. HIPAA Onboarding and Security Guidelines for BoldDesk Users
2. How to View the IP Address and Browser Details of a Message