How to Configure Notification Settings in BoldDesk

To effectively manage your notifications in BoldDesk, follow these steps to ensure you are alerted in the most convenient way:

Notification Modes

BoldDesk offers four distinct notification methods to keep you informed about important ticket updates:

1. Email Notifications - Receive updates directly to your email.
2. Browser Notifications - Get alerts through your web browser.
3. In-App Notifications - View notifications within the BoldDesk application.
4. Mobile App Push Notifications - Stay informed via push notifications on your mobile device.

Steps to Configure Notifications

• Click on the profile icon located at the top right corner of the BoldDesk interface.
• Select ‘View Profile & Settings’ from the dropdown menu.
• Navigate to the ‘Notification’ tab within your settings.
• You will see a list of events for which notifications can be enabled or disabled.
• Toggle the switches according to your preferences to customize your notification experience.

In-App Notification Details

• The notification count is displayed at the top of the application.
• Click on the notification icon to open the in-app notification dialog, where you can view and manage your notifications.

By adjusting these settings, you can tailor your notification experience to suit your workflow and ensure that you are always up-to-date with the latest developments in your ticket management system.