How to Update Twilio Inbound SMS Webhook to Your New BoldDesk URL
When your BoldDesk URL changes, you must update the inbound webhook on your Twilio number. This ensures incoming SMS reach the correct BoldDesk endpoint so tickets and conversations continue without interruption.
This guide walks you through updating the A Message Comes In URL for a selected Twilio number in the Console.
Prerequisites:
- A Twilio account with permission to manage Phone Numbers
- The latest BoldDesk webhook URL copied during your BoldDesk–Twilio configuration/reconfiguration
- The Twilio phone number(s) to update
Follow the given steps to update the Webhook URL for Twilio Integration.
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Login to the Twilio Developer Console.
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In the Develop section, click on Phone Numbers > Manage > Active numbers.
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From the list of active numbers, select the phone number for which you want to update the webhook URL.
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In the Configure section, scroll down to the bottom to locate the Messaging Configuration section.
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Paste the Webhook URL into the A Message Comes In URL field (copied during the configuration or reconfiguration of Twilio in BoldDesk) and click Save Configuration.
Frequently Asked Questions (FAQs)
1) Does updating the “Message Comes In” URL for a selected Twilio number affect outbound texts from BoldDesk?
No—this only changes inbound routing to BoldDesk. Outbound sending remains unchanged.
2) Who should update the “Message Comes In” URL for a selected Twilio number, and when does it take effect?
An admin with Phone Numbers permission in Twilio.
3) Any security tips for handling the BoldDesk webhook URL?
Treat it as sensitive (especially if it includes tokens). Avoid sharing publicly; rotate credentials if exposed, then update the webhook again.
