How to Map a Brand to Telegram Accounts in BoldDesk
Mapping each Telegram account to the right brand keeps conversations routed to the correct teams, preserves brand-specific reporting, and ensures automations apply consistently. Use the steps below to link a new or existing Telegram account to a brand in BoldDesk.
Steps to Map a Telegram Account to a Brand
Follow the given steps to associate a brand with a Telegram account:
-
Go to Admin → Chat → Telegram → Manage.
-
Choose how you want to proceed:
- New account: Click Add Account.
- Existing account: Click the kebab menu (⋮) next to the account and select Edit.
-
In the Brand dropdown, select the brand you want to link.
-
Click Verify & Continue to complete the linking process.
Frequently Asked Questions (FAQs)
1) Why should I map a Telegram account to a brand?
Mapping ensures conversations route to the right team, automations apply consistently, and reporting remains brand-specific.
2) Where do I configure brand mapping for a Telegram account?
Go to Admin → Chat → Telegram → Manage → Add Account / Edit → Brand.
3) Can I map both new and existing Telegram accounts?
Yes. For a new account, click Add Account. For an existing account, use the kebab menu (⋮) next to the account and select Edit.
4) How do I complete the linking after choosing a brand?
Select the brand in the Brand dropdown, then click Verify & Continue to validate and save the mapping.
