How to search or filter tickets by custom fields?

Filter tickets by custom fields:

You can filter tickets based on custom field values by utilizing the advanced filters located on the ticket details page. These filters can also be saved as a ticket view, allowing you to easily access them in the future.

Please note, however, that advanced filtering is currently not supported for the text field type due to performance considerations.

Related Articles

1. Using and Saving Advanced Filters as Ticket Views
2. How to Add a New Custom Field in a Contact Form