Custom Widgets: Create, Edit & Manage Dashboards Easily

Custom widgets are important for bringing together insights from different modules into one organized dashboard. These widgets show key performance metrics in formats like numbers, charts, tables, and pivot tables. By customizing the dashboard with various widgets, agents and managers can see all essential data in one place, making it easier to track performance, analyze trends, and gain near real-time insights that enhance efficiency and customer satisfaction. This article explains how to create, edit, clone, and delete various types of widgets in a dashboard.

Creating a Widget

Widgets can be created in a dashboard using the following methods:

1. Using a Blank Widget
2. Using Widget Templates

Using Blank Widget

Widgets can be added to the newly created dashboard or by editing an existing dashboard as mentioned below.

Case 1: Add Widget to a New Dashboard

• Go to the Reports module and open the new dashboard.

• Click the Add Widget button in the top-right corner or in the center of the page.
  

  
  
  

Case 2: Add Widget to an existing dashboard—Using Edit Mode

• Open the dashboard where you want to add a new widget.
• Click Edit and then Add Widget. 
  
  
  
  
  
• Select the Create New option to create a widget.
  
  
  
  
  
• Enter the widget title and description (optional).
• Select the module and widget type.
• Based on the widget type selected, fill in the related fields that appear.
• On the left side, a preview will be displayed based on the widget settings with real-time data. Configure the widget’s settings, then click Add to insert it into the dashboard.
  
  
  
  
  

Using Widget Templates

• Go to the Reports module and open the dashboard.
• Click the Add Widget and select the preferred templates from the list based on the selected module.
  
  
  
  
  
• In the Add Widget dialog, configure the widget’s settings, then click Add to insert it into the dashboard.

Editing a Widget

Editing a widget allows you to customize how data is displayed in your dashboard, ensuring that reports meet your business needs. This guide explains the steps to edit a widget and provides details about all configurable fields, including dynamic options.

Steps to Edit a Widget

1. Go to Reports in the left navigation panel.
2. Select the dashboard that contains the widget you want to edit.
3. Locate the widget, click More Action (⋮), and select Edit.
   
   
   
   
   
4. Edit Widget Settings and Configure Fields
   In the Edit Widget dialog, you can modify the widget’s configuration. The dialog contains several fields that define how the widget behaves and displays data:

• Title (Required)
  Enter a descriptive name for the widget.
  Example: Created Tickets

• Description
  Provide details about what the widget represents.
  Example: Displays the total number of tickets created during the last 30 days.

• Show Description
  Choose how the description appears:

  • Below Title
  • Via Info Icon

• Module (Required)
  Select the data source for the widget. Available options include:

  • Ticket
  • Ticket Message
  • SLA
  • Customer Satisfaction
  • Worklog
  • Chat
  • Chat SLA
  • Chat Customer Satisfaction
  • Contact
  • Contact Group
  • Activity
  • Knowledge Base

• Widget Type (Required)
  Choose the visualization format:

  • Numeric
  • Chart
  • Table
  • Pivot Table
  • KPI

• Date Filter (Required)
  Apply a date condition for the data:

  • Example: Created On Relative Date Last 30 Days
  • You can add multiple conditions using Add New

• Some fields in the Edit Widget dialog will appear automatically based on the selected Module or Widget Type.

5. Click Update to save your changes.

Cloning a Widget

To clone a widget in a dashboard, follow the given steps:

1. Go to the Reports Module.
2. Open the dashboard to be updated and switch to Edit mode.
3. Select the widget you want to clone and click More actions (⋮), then select Clone.
   
   
   
   
   
4. In the Clone dialog, modify the widget name, chart type, or other fields as needed. Then, click the Clone button to clone the widget.
   
   
   
   
   

Copying a Widget

The copy widget action allows you to copy the widget to another dashboard. Follow these steps to copy a widget:

• Go to the Reports module and select Custom dashboards from the view list.

• Open the dashboard and click Edit.

• Find the widget you want to copy and select Copy from its More actions (⋮) menu.

• Select the Destination Dashboard from the dropdown menu and click Copy.
  

  
  
  
  When you copy a widget, the following actions will occur:
  • A new widget will be added to the selected destination dashboard.
  • The current widget will remain unchanged in this dashboard.
  • Only dashboards you can edit will appear in the Destination Dashboard list.
    
    
    
    
    

Moving a Widget

Moving a widget transfers it to another dashboard. To move a widget, follow these steps:

• Go to the Reports module and select Custom dashboards from the view list.

• Open the dashboard and click Edit.

• Find the widget you want to copy and select Move from its More actions (⋮) menu.

• Select the Destination Dashboard from the dropdown menu and click Move.
  

  
  
  
  When you move a widget, the following actions will occur:

• A new widget will be added to the selected destination dashboard.

• The widget will be removed from its current dashboard.

• Only dashboards you can edit will appear in the Destination Dashboard list.
  

  
  
  

Deleting a Widget

To delete a widget in a dashboard, follow the given steps:

• Go to the Reports Module.

• Open the dashboard to update and switch to Edit mode.

• Select the widget you want to delete. Click the More option (⋮) and select Delete.
  

  
  
  

• In the Delete Widget dialog, click the Delete button to remove the widget from the dashboard.
  

  
  
  

FAQs

Q1: What’s the difference between Clone and Copy?
A: Clone creates a duplicate in the same dashboard and leaves the original unchanged. Copy creates a duplicate in a different dashboard and leaves the original unchanged.

Q2: Can I move a widget without keeping the original?
A: Yes. Use Move to transfer the widget; it’s removed from the source dashboard.

Q3: How many widgets can a dashboard have?
A: Up to 12 widgets per dashboard.

Q4: Who can add or edit widgets?
A: Agents who have edit permissions on the dashboard.

Q5: Are Contact and Contact Group supported?
A: Yes. Custom Dashboards support Contact and Contact Group modules for customer data insights.

Q6: How do I ensure near real-time insights?
A: Verify the Date Filter and module selection, and use the preview to confirm current data visibility.

Related Articles

• An Overview of Reports and Dashboards Available in BoldDesk
• Overview About Ticket Metrics Report