Sorting Chat Conversations

This article explains how to sort chat conversations by different fields in ascending or descending order, helping you organize and manage them efficiently.

1. Click on the Sort icon next to Chat Views dropdown in the left-side conversation panel.
2. Select a field and sorting order (Ascending or Descending) to update the conversation list accordingly.

Sorting Fields

You can sort conversations based on the following fields:

• Last Message – Sorts by the most recent message timestamp.
• Created – Sorts by the conversation’s creation date and time.
• Status – Groups conversations by their current status (e.g., Open, Closed, Pending).
• Source – Sorts by the communication channel (e.g., Live Chat, Instagram, WhatsApp).
• Priority – Orders conversations by priority level (e.g., Low, Medium, High).

Sorting Order

• Ascending – Sorts from oldest to newest or lowest to highest, depending on the field.
• Descending – Sorts from newest to oldest or highest to lowest, depending on the field.