How to Renew Your Offer Subscription in BoldDesk
This guide explains how to renew your Offers subscription in BoldDesk after it expires. It provides step-by-step instructions for accessing the Admin Center, selecting a plan, choosing a billing cycle, adjusting agent count, and confirming payment details. You’ll also find important notes on plan changes, billing updates, and related resources for managing subscriptions effectively.
Steps to Continue Your Subscription
When your Offers subscription expires, you need to purchase a plan to keep your subscription active. Follow these steps:
1. Access Admin Center
- Navigate to the Admin Center page.
2. Open Billing and Subscription
- Click Billing and Subscription to open the subscription portal.
3. Continue Subscription
- On the Active Subscription page, click Continue Subscription.
- A Change Plan dialog will appear.
4. Choose Billing Cycle & Agent Count
- Select the billing cycle.
- Adjust the required agent count.
- Click Continue.
5. Review and Confirm
- Verify:
- Payment card details
- Selected plan
- Total amount due
- If you have a promo code, enter it and click Update.
- Plan changes, agent downgrades, and billing cycle updates will take effect on the next billing date.
- Ensure your payment method is valid before proceeding.
- Promotional codes must be active and applicable to your plan.
Troubleshooting Renewal Issues
Cannot Access Billing and Subscription
A user who cannot open Admin Center → Billing and Subscription cannot renew the Offers subscription. Use an account with access to Admin Center billing pages.
Promo Code Does not Apply
Confirm that the promo code is:
- Active (not expired)
- Applicable to the selected plan
Payment Method Problems
If renewal cannot be completed, verify that the payment card details shown in the confirmation step are valid before selecting Update or confirming the purchase.
Frequently Asked Questions (FAQs)
1) Can an admin downgrade the Offers plan during renewal?
Yes. Plan changes and agent downgrades apply on the next billing date.
2) Can an admin change the billing cycle after renewal?
Yes. Billing cycle updates apply on the next billing date.
3) What happens if the Offers subscription is not renewed?
The Offers subscription remains expired, and access to Offers features is restricted.
4) When do agent count changes take effect?
Agent seat changes made during renewal take effect on the next billing date.
5) When should an admin apply a promo code?
Apply the promo code during the review step by entering the promo code and selecting Update before confirming payment.
6) Where can an admin update billing address details?
Explore How to Update Billing and Shipping Address in BoldDesk.
