How to Renew Your Offer Subscription in BoldDesk
This guide explains how to renew your Offers subscription in BoldDesk after it expires. It provides step-by-step instructions for accessing the Admin Center, selecting a plan, choosing a billing cycle, adjusting agent count, and confirming payment details. You’ll also find important notes on plan changes, billing updates, and related resources for managing subscriptions effectively.
Steps to Continue Your Subscription
When your Offers subscription expires, you need to purchase a plan to keep your subscription active. Follow these steps:
1. Access Admin Center
- Navigate to the Admin Center page.
2. Open Billing and Subscription
- Click Billing and Subscription to open the subscription portal.
3. Continue Subscription
- On the Active Subscription page, click Continue Subscription.
- A Change Plan dialog will appear.
4. Select a Plan
- Choose the desired plan and click Continue.
5. Choose Billing Cycle & Agent Count
- Select the billing cycle.
- Adjust the required agent count.
- Click Continue.
6. Review and Confirm
- Verify:
- Payment card details
- Selected plan
- Total amount due
- If you have a promo code, enter it and click Update.
- Plan changes, agent downgrades, and billing cycle updates will take effect on the next billing date.
- Ensure your payment method is valid before proceeding.
- Promotional codes must be active and applicable to your plan.
Frequently Asked Questions (FAQs)
Q1: Can I downgrade my plan during renewal?
Yes, but changes will apply on the next billing cycle.
Q2: Can I change the billing cycle after renewal?
Yes, adjustments take effect on the next billing date.
Q3: What happens if I don’t renew?
Your subscription will expire, and access to Offers features will be restricted.
