How to Reorder Ticket Views in the Ticket Layout Page
Reordering Ticket Views in BoldDesk helps agents prioritize high‑value queues and streamline daily ticket workflows. BoldDesk allows reordering only within Favorite Ticket Views, ensuring quick access to the most important ticket lists without altering system-defined views.
This guide explains how to organize Ticket Views using native BoldDesk UI controls.
Understanding Ticket Views in BoldDesk
Ticket Views are saved filters that display tickets based on defined conditions such as status, priority, or assignment. They are accessed from the Tickets module and are essential for managing workloads efficiently.
Key characteristics:
- System views cannot be reordered
- Only Favorite Ticket Views support manual ordering
- Reordering is agent-specific and does not affect other users
Reordering Ticket Views Using Favorites
BoldDesk enables reordering by first adding views to the Favorites section.
Navigation Path
Tickets → Views → Add to Favorites
Steps to Reorder Ticket Views
1: Add a Ticket View to Favorites
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Go to Tickets module from the main navigation.
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Locate the Ticket View you use frequently.
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Click the Add to Favorite (star icon) next to the view name.
2: Access Favorite Ticket Views
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In the Tickets sidebar, expand the Favorites folder.
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All starred views are listed here.
3: Reorder Favorite Ticket Views
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Hover over a view in the Favorites list.
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Use the drag handle icon to move the view.
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Drop it into the desired position.
Frequently Asked Questions
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Can I reorder all Ticket Views in BoldDesk?
No. Only views added to the Favorites section can be reordered. System views remain fixed. -
Does reordering Ticket Views affect other agents?
No. Favorite Ticket View order is agent-specific and does not impact other users. -
Is there an admin setting to control Ticket View order?
No. BoldDesk does not provide an admin-level option to define or enforce Ticket View ordering. -
Can I reorder Ticket Views from Admin Settings?
No. Reordering is available only in the Tickets module and only within Favorites. -
Can system views be added to Favorites?
Yes. System views can be added to Favorites, but their original definitions cannot be edited. -
What is the Ticket Layout View in BoldDesk?
The Ticket Layout View in BoldDesk defines how ticket information is displayed inside a ticket for agents. It controls the layout, order, and visibility of ticket fields when an agent opens a ticket.
