Why SMTP Delivery Failures Are Not Reflected in Email Delivery Status
If you have configured a custom SMTP server for sending outbound emails in BoldDesk, it’s important to note that delivery and failure email logs are not shown in the email delivery status for ticket updates. This is because SMTP uses your server to send emails, and BoldDesk does not have access to the delivery details.
How SMTP Delivery Works
When a ticket update is sent via email, the message is routed through your SMTP server instead of BoldDesk’s default server. Since the email is processed entirely by your server, any delivery errors, bounce notifications, or failures occur at the server level, outside BoldDesk’s control.
Ensuring Delivery Status of Ticket Update Emails Sent Through SMTP
To verify whether ticket update emails sent through your custom SMTP server have been delivered successfully, follow these steps:
- Open your email account and review the sent items or outbox to confirm if the email was sent successfully.
- Access your SMTP server’s logs or control panel to check for any delivery errors or undelivered emails.
- If your SMTP provider generates bounce reports, review them to identify issues such as invalid recipient addresses or blocked emails.
Following these steps will help you track delivery information and address any potential delivery failures effectively.
