Why You’re Not Getting Activity Task Alerts in Microsoft Teams (And How to Fix It)

Notification Details

• Activity task notifications will not be delivered via Microsoft Teams.
• Only ticket-related notifications will appear in Teams.

Syncing Activity Tasks with Teams Calendar

1. Activity tasks can be synchronized with the agent’s Microsoft Teams Calendar.
2. Once synced, the Office 365 Calendar will automatically send reminders 15 minutes before the task’s due time.

Setup Instructions

For a step-by-step guide to configure the Office 365 Calendar integration, refer to:
How to Set Up Office 365 Calendar with BoldDesk