Setting up Office 365 Calendar App with BoldDesk

The Office 365 Calendar provides a comprehensive platform for managing schedules and events.

The integration of Office 365 Calendar with BoldDesk enables support agents to synchronize their activity tasks with their calendars and manage them efficiently.

This integration provides deadline alerts and enhances visibility. With this, agents remain organized and improve their productivity.

Key features

• Task synchronization: Automatically sync activity tasks from BoldDesk to your Office 365 Calendar. This ensures that all your tasks are visible alongside your other calendar events.
• Event management: Create, modify, or cancel events directly from BoldDesk. Any changes made will be reflected in your Office 365 Calendar.
• Reminders: Office 365 Calendar sends reminders 15 minutes before an event, helping you stay on track and meet deadlines.

How to install and configure Office 365 Calendar integration from admin level

Follow the given steps to install the Office 365 Calendar app:

1. Navigate to the Admin menu > Marketplace.
2. Search and select the Office 365 Calendar app.
   
   
3. Click the Install button to initiate the installation process.
   
   

Edit the Office 365 Calendar configuration

• All: This feature enables all agents to sync activity tasks, irrespective of their individual roles or permissions.
  
  
• Specific Roles: This feature allows specific agents within the organization to sync activity tasks based on their assigned roles or permissions.