Managing Article Visibility During the Review and Update Process

Controlling article visibility during the review process is essential to ensure that only authorized personnel can access the content under evaluation. For end-users, if an article has already been published and subsequently moved to ‘Review’ for a new version, the original version remains accessible to them.

You also have the option to temporarily unpublish an article while making updates and republish it once the changes are complete. This guarantees that end-users will not have access to either version until the update is completed.

For these articles, they are published, but there are a few adjustments that have not been published. In this case, the customer will see the old version until the new changes are published.