How to Troubleshoot Deactivated IMAP Email Folder Issues in BoldDesk

Overview

When using IMAP to sync email folders in BoldDesk, certain scenarios may trigger system notifications. This article explains the common causes of these notifications, including folder name translation issues and folder deactivation due to deletion or restricted access. It also provides guidance on how to address these issues effectively.

Common Causes of Notifications

1. Language Translation Glitch:

   • If folder names were initially synced in English and later translated into another language (e.g., Portuguese), a translation mismatch may trigger an email notification.
   • In such cases, the folders are still active and syncing properly. You can safely ignore the notification.

2. Folder Deletion or Restricted Access:

   • If a folder is deleted or access to the IMAP client is restricted, BoldDesk will deactivate the folder and notify you of the changes.
   • To continue processing these folders, ensure that:
     • The folders exist in your email account.
     • IMAP access is enabled for the client application.

Steps to Resolve Notifications

1. Verify Folder Existence:

   • Log in to your email account and confirm the presence of the folders mentioned in the notification.

2. Check IMAP Access:

   • Ensure IMAP access is enabled for your email client application.
   • Check email account settings to verify access permissions.

3. Address Translation Issues:

   • If folder names are in a different language, confirm that the translation does not affect syncing.
   • If necessary, rename folders to their original language or contact support for assistance.

Tips

• Regularly review your email account settings to ensure seamless IMAP syncing.
• If you receive frequent notifications, consider checking your email client’s compatibility with BoldDesk.
• Contact BoldDesk support if the issue persists after following the steps above.

Additional Context

BoldDesk sends notifications to keep you informed about changes to your email account or folder status. These notifications are designed to enhance transparency and ensure your email syncing remains uninterrupted.

By following the steps outlined above, you can effectively manage and resolve IMAP folder-related notifications in BoldDesk.