Unable to Access or Log In to the Agent Portal?

If an agent unable to log in to the BoldDesk agent portal or see a continuous loading screen when switching from the customer portal, the issue might be due to incorrect system time settings. Follow the steps below to sync your system time and resolve the issue.

Resolution Steps

1. Check and Sync System Time

   For Windows:

   • Go to: Settings > Time & Language > Date & Time
   • Enable:
     • Set time automatically
     • Set time zone automatically
   • Scroll down and click Sync now under Synchronize your clock
     This article provides additional information on how to perform synchronization for Windows: How to Sync Date and Time Manually on Windows

   For macOS:

   • Go to: System Preferences > Date & Time
   • Enable: Set date and time automatically
   • Ensure the region/time zone is correct

2. Retry Login

   • After syncing the time, try logging into the agent portal again
   • You can also try in Incognito/Private browser mode if needed