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Admin Guide: Managing Gupshup WhatsApp Phone Numbers in BoldDesk

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BoldDesk empowers users to manage their Gupshup WhatsApp phone numbers efficiently.

Functionality: Users can perform various actions including adding, editing, deleting, activating, and deactivating their Gupshup WhatsApp phone numbers.

Brand and Group Mapping: BoldDesk facilitates seamless mapping of accounts with specific brands and groups, enhancing organizational structure and communication efficiency.

Editing a Phone Number

The following are steps to edit a Gupshup WhatsApp account:

  1. Click Admin > Chat > WhatsApp > Gupshup WhatsApp > Manage.
  2. Click the more options icon (:) and select Edit.
  3. Update the phone number information according to your needs on the edit account page.
  4. Click Update.
    Edit_Account.png

Deleting a Phone Number

Follow the given steps to delete a Gupshup WhatsApp account:

  1. Click Admin > Chat > WhatsApp > Gupshup WhatsApp > Manage.
  2. Click the more options icon (:) and select Delete.
    Delete_Account.png
  3. Click the Yes, Delete button in the confirmation dialog to delete a Gupshup WhatsApp Account.
    Delete_Account_Consent.png

Deactivating a Phone Number

Follow the given steps to deactivate a Gupshup WhatsApp account:

  1. Click Admin > Chat > WhatsApp > Gupshup WhatsApp > Manage.
  2. Click the more options icon (:) and select Deactivate.
    Deactivate_Account.png
  3. Click the Yes, Deactivate button in the confirmation dialog to deactivate a Gupshup WhatsApp channel.
    Deactivate_Account_Consent.png

Activating a Phone Number

Follow the given steps to activate a Gupshup WhatsApp account:

  1. Click Admin > Chat > WhatsApp > Gupshup WhatsApp > Manage.
  2. Click the more options icon (:) and select Activate.
    Activate_Account.png
  3. Click the Yes, Activate button in the confirmation dialog to activate a Gupshup WhatsApp channel.
    Activate_Account_Consent.png
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