How to Configure Exit Blocks in a Workflow

Workflows are designed to guide users through structured steps, often to collect information or perform predefined actions. To function properly and be activated, every workflow must conclude with an exit block. In this article, we’ll walk you through the different ways to end a workflow, what each option does, and how to configure them effectively.

Different exit blocks in workflow

There are three types of exit blocks available, each serving a different purpose:

• End & Start Another Workflow
• End & Transfer to AI
• End Current Workflow

How to configure the exit blocks

Exit blocks are grouped under the Exit section in the context menu with each block serving a specific purpose. Here’s how to configure them:

End and start another workflow

This action allows you to end the current workflow and immediately trigger a selected reusable workflow.

• Reusable workflows are pre-built processes that can be used in other workflows to eliminate repetitive steps.
• Simply choose the desired reusable workflow from the dropdown menu. For more information, refer to this guide.

End and transfer to AI

This action ends the current workflow and hands over the conversation to the AI for further handling.

• You can control how the AI responds using this option. When enabled, the AI immediately replies to the customer’s last message. When disabled, the AI waits for the customer’s next input before responding.
• This block can only be configured within the Conversation Created trigger.

End current workflow

This action terminates the current workflow while keeping the conversation open for further handling.

• If the conversation remains active, the assigned human agent will take over and continue interacting with the user.