Why Is the Knowledge Base Article Not Visible in the Widget
To allow public users to access your Knowledge Base and view articles through the widget or webform, make sure the “All Users” visibility setting is enabled in the Customer Portal, as well as in the Category and Article settings within the Knowledge Base.
Customer Portal Setting
To make Knowledge Base articles accessible via the widget or webform, enable the “All Users” visibility setting in the Customer Portal Settings. To make Knowledge Base articles accessible via the widget or webform, enable the “All Users” visibility setting in the Customer Portal settings.
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Go to Admin Settings.
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Navigate to Customer Portal > Knowledge Base Settings.
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Locate the option for “Allow All User to Access the Knowledge Base.”
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Click Save to apply changes.
Category Setting
To make articles accessible to all users, the category visibility must be set to “Any Users.” This allows even non-logged-in users to view the content.
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Go to the Knowledge Base > Categories section.
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Select the category you want to make public.
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Locate the Visibility or Access Level setting.
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Change to “Any Users.”
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Save the changes.
Article Level Setting
Articles must be publicly accessible to be visible to all users. If set to “Logged-in Users,” they won’t appear publicly—update the visibility to “Any Users” to make them accessible.
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Navigate to the Article Page in your Knowledge Base.
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Open the article you want to update.
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Locate the Visibility or Access Level setting.
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Change to “Any Users.”
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Save the changes.
