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How to Block Outbound Emails to a Specific Address in BoldDesk and unblock the emails
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Identify the specific email address to block
- Verify the accuracy of the email address to avoid unintended blocking.
Contact BoldDesk support via the designated communication channels
- Share the email address you wish to block through live chat, email, or the support portal.
- The BoldDesk support team will process your request and block the specified email address.
- Once an email address is blocked, it will no longer receive messages from BoldDesk.
- This action is permanent unless you contact support to request the email address be unblocked.
- Ensure the provided email address is correct to avoid blocking unintended recipients.
If you notice that a blocked email prevents delivery to the intended user, please provide the email details to the support team through live chat, email, or the support portal. The team will investigate and unblock the email address if necessary. In some cases, additional steps may be required to ensure proper processing and to maintain the email’s reputation before unblocking.
In such cases, please follow the instructions provided by the support team carefully to resolve the issue.
You can review the audit logs for details on blocked emails. For further information, refer to this article.
