Managing Outbound Email Blocking in BoldDesk
This guide explains how to block outbound emails to a specific address in BoldDesk and how to unblock them when needed. It helps administrators manage email delivery rules effectively within the support system.
Block Outbound Emails to a Specific Address
Follow the steps below to achieve this.
Step 1: Identify the Email Address
- Confirm the exact email address you want to block.
- Double-check for typos to avoid blocking unintended recipients.
Step 2: Contact BoldDesk Support
Share the email address with BoldDesk support via:
The support team will process your request and block the specified address.
- Once an email address is blocked, it will no longer receive messages from BoldDesk.
- This action is permanent unless you contact support to request the email address be unblocked.
- Ensure the provided email address is correct to avoid blocking unintended recipients.
Unblock a Previously Blocked Email Address
If a blocked email prevents delivery to a valid recipient:
- Contact BoldDesk support with the affected email address.
- The team will investigate and unblock the address if appropriate.
- In some cases, additional steps may be required to restore email reputation before unblocking.
If you notice that a blocked email prevents delivery to the intended user, please provide the email details to the support team through live chat, email, or the support portal. The team will investigate and unblock the email address if necessary. In some cases, additional steps may be required to ensure proper processing and to maintain the email’s reputation before unblocking.
In such cases, please follow the instructions provided by the support team carefully to resolve the issue. You can review the audit logs for details on blocked emails. Check out How to View Audit Logs for Changes in Admin Settings.
550 5.4.1 Recipient address rejected: Access denied.
The error suggests that the mailbox is rejecting external messages due to access restrictions. If other users are receiving emails via the BoldDesk portal without issue, the problem is likely isolated to this mailbox. Please check with your IT team to ensure it can accept external emails and that no filtering or forwarding rules are blocking delivery.
Frequently Asked Questions (FAQ)
Q1: Can I block an email address myself in BoldDesk?
No. You must contact BoldDesk support to block or unblock an address.
Q2: Is blocking permanent?
Yes, unless you request support to reverse it.
Q3: Will blocking affect ticket creation or notifications?
Only for the blocked address. Other recipients will continue receiving emails normally.
Q4: Can I view blocked email activity?
Yes, via the Audit Logs in Admin Settings.
