Customizing the date format ensures alignment with your regional standards or organizational requirements, promoting uniformity across the platform. By following this step-by-step guide, you can seamlessly modify the date format in BoldDesk, ensuring all date displays adhere to the selected format.

Steps to change the date format in BoldDesk

1. Open the Admin module.

2. Go to Settings.

3. Select General.

4. In Date Format, select the required date format.

5. Click Update to save the change.

   

The selected Date Format will apply to date displays across the BoldDesk platform.

Frequently Asked Questions (FAQs)

1) Who can change the date format in BoldDesk?

Only users with access to the Admin module (typically Admins or roles with admin permissions) can change the date format. If you cannot see Admin > Settings > General, ask your BoldDesk administrator to update your role permissions.

2) Where will the new date format be applied in BoldDesk?

The selected Date Format applies to date displays across the BoldDesk platform. Once updated, BoldDesk will display dates using the chosen format wherever dates appear in the interface.

3) Will changing the date format modify existing tickets or stored data in BoldDesk?

No. Changing the date format only updates how dates are displayed in the BoldDesk user interface. It does not alter the actual stored timestamps or historical ticket data—only the visual representation changes.

4) I changed the date format, but I still see the old format—what should I do?

Try these quick fixes:

• Refresh the page or reload the portal.
• Sign out and sign back in to ensure the UI reloads your updated settings.
• Clear your browser cache or open BoldDesk in a private/incognito window.
• Confirm you clicked Update after selecting the format in Admin > Settings > General.