Enabling Anonymous Satisfaction Ratings in Survey Settings

Enabling anonymous satisfaction ratings helps in collecting more honest feedback from users as no identifiable information is collected from them.

Steps to Enable Anonymous Satisfaction Ratings

Rating Settings for Tickets

1. Go to Admin>Settings> Satisfaction Survey.
2. Locate the Rating settings for Tickets section.
3. Mark the checkbox next to Allow anonymous users to provide rating option.
4. Click Update to save the changes.

Rating Settings for Chats

1. Go to Admin>Settings> Satisfaction Survey.
2. Locate the Rating settings for Chats section.
3. Mark the checkbox next to Send CSAT via Email option.
4. Click Update to save the changes.

Refer to this article link to learn more on managing satisfaction surveys.