Add or Remove Articles in a Conversation

In BoldDesk, users can enhance conversations by adding or removing help articles for better support context.

This article convers the following topics:

• How to add an article with the conversation
• How to remove an article linked with the conversation

Steps to Add an Article

1. Open the conversation where you want to add an article and go to the Links tab.

2. Click Add an Article, then enter the text of the article or the article ID.

3. Select the article you want to add.

Steps to Remove an Article

1. Go to the Links tab in the conversation and locate the article you want to remove.

2. Click the Remove icon next to the article.

3. Click Yes, Remove to confirm the deletion.