How to Prevent/disallow Indexing Using `robots.txt`

Updated: Jun 12, 2025

To prevent search engines from indexing your site, you can update the robots.txt file by adding the following lines:

#
# robots.txt
#

User-agent: *
Disallow: /

To modify the robots.txt file:

Go to Admin.
Navigate to Customer Portal > Knowledge Base > SEO.
Edit the robots.txt content as needed. Additional information can be found in this article: How to Edit Robots.txt Content

Note: The robots.txt file can be edited only after a custom domain is mapped to disallow the indexing.

Portals using the default BoldDesk domain cannot be indexed and do not support editing the robots.txt file.

How to Prevent/disallow Indexing Using `robots.txt`

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