How to Use the AI Summary Feature in Chat Conversations

To streamline your chat experience and avoid manually reading through lengthy conversations, you can use the AI-powered summary feature. This feature provides a concise overview of the conversation, including key details such as intent, sentiment, and a summary of the interaction. Follow the steps below to access and use this feature:

Steps to Access the AI Summary Feature

• Open any chat conversation details page and click the AI icon located at the top-right corner of the center panel.
• From the menu, choose the “Summary” option to prompt the AI to generate a summary of the conversation.

Information Included in the Summary

The generated summary will include the following details:

• Intent: The primary purpose or goal of the conversation.
• Sentiment of the Request: An analysis of the emotional tone of the user’s request (e.g., positive, neutral, or negative).
• Conversation Summary: A concise overview of the conversation’s key points and outcomes.