Use this guide to choose the most effective way to contact BoldDesk Support and get help as quickly as possible. BoldDesk provides three support channels—Email Support, Live Chat & Contact Form, and the BoldDesk Support Portal—so you can select the option that best matches your urgency and the type of request. This article also explains how to sign in to the Support Portal, how to submit and track support tickets, and how ticket visibility depends on using the same email address you used to log in.

1. Email Support

You can email BoldDesk Support at: [email protected].
Use this email to:

• Send queries or concerns.
• Submit a support ticket directly via email.

2. Live Chat & Contact Form

For real-time assistance:

• Use the Live Chat feature on our website: Live Chat.
• Alternatively, submit your query via Contact Us.

3. Submit a Support Ticket via BoldDesk Portal

You can create and track tickets through BoldDesk Support Portal.

Login Requirements

To access the portal, log in using one of these account types:

• Syncfusion Account.
• Google Account.
• Microsoft Account.

Steps to Submit a Ticket

1. Visit BoldDesk Support Portal and click Login.
   
   
   
   
   
2. Click Login with Syncfusion, or choose Google/Microsoft login.
   
   
   
   
   
3. If you have a Syncfusion account, enter your credentials and click Sign In.
   
   
   
   
   
4. If you don’t have an account:
   • Click Sign Up.
   • Choose Google, Microsoft, or register manually via the form.
     
     
     
     
     
5. After registration, log in and create your support ticket.

4. Viewing Your Support Ticket

• Use the same email address associated with your login to view tickets in the Customer Portal.
• If you use a different email, you will not be able to access the ticket.

Frequently Asked Questions

1. Can I submit a ticket without logging in?
   Yes, you may create tickets without logging in when contacting BoldDesk Support. However, to track your tickets, you must either log in or use email for follow-ups.

2. Which login options are supported?
   Syncfusion, Google, and Microsoft accounts.

3. How quickly will I receive a response?
   Response times differ depending on the channel used; live chat generally provides the quickest support, typically within 10 minutes. However, ticket responses can take up to a maximum of 24 hours.

4. What is the official email address for BoldDesk support?
   You can contact BoldDesk technical support by emailing: [email protected].
   Sending an email to this address automatically creates a support ticket with the BoldDesk team.