How to Print Knowledge Base Articles in BoldDesk

BoldDesk allows users to generate hard copies of knowledge base articles using the built-in Print option available in the customer portal.

Steps to Print an Article

1. Navigate to and select Knowledge Base.

2. Browse through the list of articles and identify the one you wish to print.

3. Click on the Print option.
   

   

4. Complete the required fields in the pop-up page, then click Print.
   

   

5. In the subsequent window that appears, assign a name to the file for the printed article.

6. Click Save to download the article onto your device.

Frequently Asked Questions (FAQ)

1. Where can I find the Print option in the customer portal?
The Print option appears when you open a knowledge base article in the customer portal. It’s typically located near the article title or in the action menu.

2. Can I print multiple articles at once?
No, articles must be printed individually. The Print option is available per article.

3. What format is the printed article saved in?
The article is saved as a PDF file when you click Save after assigning a name.

4. Can I customize the layout or content before printing?
No, the built-in Print feature does not support layout customization. It prints the article as displayed.

5. Will images and formatting be preserved in the printed version?
Yes, the printed version retains the article’s formatting and embedded images.

6. Can I print articles from the agent portal instead?
This feature is specifically available in the customer portal.