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How to Change a Support Email Address
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To update your support email address, simply remove the existing email and replace it with the new one.
Follow these 2 steps:
Step 1: Deleting the old email address
- Go to Admin>Emails.
- Click on the more options icon next to the support email.
- Choose delete option to remove the existing email.
- On the confirmation dialogue box that opens, click Yes, delete to complete the process.
- Tickets associated with the is deleted support email address will not be affected, as they have already been stored in the system. This ensures there is no risk of losing any information previously addressed to an individual or a group.
- If a user replies to the deleted email address, the response will not be added to the existing ticket, nor will it create a new ticket.
Step 2: Configuring a new support email address
You can configure a support email address for your organization. To know more on how to configure support email channel, refer to this article.
Once the new address is configured, users can use it to submit and respond to tickets.
