Admin Guide: LINE Integration in BoldDesk

BoldDesk enables smooth LINE App integration, helping businesses engage with customers directly through the LINE messaging platform.

Key Features of LINE App Integration

• Quick Setup with LINE Channel: Easily integrate LINE by entering your Channel ID and Channel Secret—no complex configuration setups required.
• Support for Multiple LINE Accounts: Connect multiple LINE Official Accounts to manage distinct business presences and support channels.

Connect and Add LINE Account in BoldDesk

To successfully integrate the LINE App with the BoldDesk platform, it is essential to first complete the necessary configuration steps in the LINE Developers Console. This initial setup serves as a critical foundation to ensure a seamless and reliable connection between LINE and BoldDesk.

Once your LINE channel is configured in LINE Developer Console, follow the steps below to connect and manage your LINE App within BoldDesk:

1. Go to Admin > Chat > LINE.
   

   

2. Click the Install button to connect LINE with BoldDesk.
   

   

3. Click Manage to manage LINE accounts.
   

   

4. Click Add Account.
   

   

5. Enter Name, Channel Id, Channel Secret Key, Brand, Group (Optional) and click Verify & Continue.
   

   

6. Enable the Welcome Message and Offline Message options to automatically send messages when customers first contact your support team or reach out outside business hours.

7. Configure the options in the Message Configuration section as needed, then click Save.
   

   

8. Copy the Webhook URL and proceed to configure them on the LINE developer’s website and click Save to complete the integration.