Admin Guide: LINE Integration in BoldDesk
BoldDesk enables smooth LINE App integration, helping businesses engage with customers directly through the LINE messaging platform.
Key Features of LINE App Integration
- Quick Setup with LINE Channel: Easily integrate LINE by entering your Channel ID and Channel Secret—no complex configuration setups required.
- Support for Multiple LINE Accounts: Connect multiple LINE Official Accounts to manage distinct business presences and support channels.
Connect and Add LINE Account in BoldDesk
To successfully integrate the LINE App with the BoldDesk platform, it is essential to first complete the necessary configuration steps in the LINE Developers Console. This initial setup serves as a critical foundation to ensure a seamless and reliable connection between LINE and BoldDesk.
Please refer to article to learn more about how to set up your line account in the developer portal.
Once your LINE channel is configured in LINE Developer Console, follow the steps below to connect and manage your LINE App within BoldDesk:
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Go to Admin > Chat > LINE.
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Click the Install button to connect LINE with BoldDesk.
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Click Manage to manage LINE accounts.
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Click Add Account.
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Enter Name, Channel Id, Channel Secret Key, Brand, Group (Optional) and click Verify & Continue.
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Enable the options in the Message Configuration based on your requirements and click the Next button.
- Welcome Message: Sent automatically when a new customer contacts your support team for the first time.
- Offline Message: Sent when a customer contacts your support team outside of business hours or when support agents are unavailable.
- AI Agent Assistance: It allows AI assistant to automatically handle customer inquiries. Here, select the Handover method (Auto- assign to AI agent or Manual Handover) and the AI Agent to use on the account.
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Copy the Webhook URL and proceed to configure them on the LINE developer’s website and click Save to complete the integration.
