When the BoldDesk subdomain is changed, a webform that still references the previous subdomain may experience CAPTCHA validation or loading issues. This article explains the cause of the issue and how to update the webform URL settings to restore CAPTCHA functionality.

Issue

After switching to a new subdomain, the CAPTCHA on the webform may become invalid or fail to load correctly.

Cause

This issue occurs when the webform configuration continues to use the previous subdomain. The mismatch between the current subdomain and the subdomain configured in the webform invalidates the CAPTCHA.

Resolution

To resolve this issue:

1. Check the webform URL settings.
   Ensure that the current subdomain is correctly reflected in the webform configuration.

2. Update the configuration.
   Replace the previous subdomain with the new subdomain in the webform URL settings.

After updating the webform settings with the new subdomain, the CAPTCHA should validate and function as expected.

Frequently Asked Questions

1. Why did the webform CAPTCHA become invalid after changing the subdomain?
   The CAPTCHA becomes invalid when the webform configuration still references the previous subdomain, resulting in a mismatch with the current subdomain.

2. What should I check when the CAPTCHA fails to load?
   Check the webform URL settings and confirm that the configured subdomain matches the current BoldDesk subdomain.

3. How can I resolve the CAPTCHA validation issue?
   Replace the previous subdomain with the new subdomain in the webform URL settings.

4. Do I need to update the webform after changing the BoldDesk subdomain?
   Yes. Ensure that the webform URL settings are updated to reference the new subdomain.

5. What happens after updating the webform with the new subdomain?
   The CAPTCHA should validate and function correctly after the webform URL settings reference the current subdomain.