How to Reconnect the Correct Email During Re-Authorization?

To keep your support email working with the ticketing system, you may need to re-authorize it. This means updating the IMAP settings, so emails continue to be converted into support tickets.

Why Re-Authorization Is Needed

• Token Expiry: Tokens expire after 90 days. You’ll need to re-authenticate after that.
• Password Change: If you change your email password, the connection breaks and re-authorization is required.

Fixing Wrong Email Selection During Re-Authorization

Sometimes, the system picks the wrong email (like your personal one). This happens because it connects to the active account in your browser.

How to Use the Correct Email

Try one of these methods:

1. Add the support email as a browser account
   → This lets you choose the correct email during re-authorization.

2. Use incognito/private browsing
   → You’ll be asked to sign in manually with the right email.