Troubleshooting SMTP Reauthentication Errors in BoldDesk

When reauthorizing your support email account in BoldDesk, and facing this error indicating:

Unable to establish an SMTP connection. Please check with your network admin to ensure SMTP access is permitted for the specified email address.

It typically denotes that your email client (BoldDesk) is unable to connect to your email provider’s SMTP server, which is required to send emails.

Troubleshooting SMTP Connection Error

1. Verify SMTP Server Settings

When using a custom mail server, ensure that the SMTP server address, port number, and encryption type (SSL/TLS) are correctly configured in BoldDesk.

• Refer to your email provider’s documentation for the correct values.

3. Enable SMTP Access for the Email Address

• In Microsoft 365, make sure that authenticated SMTP is enabled in the mailbox settings. Contact your M365 administrator to enable the SMTP for the email address. For detailed guide on enabling IMAP and SMTP access in Office 365, please refer to this article.

4. Check Network and Firewall Restrictions

SMTP ports may be blocked by your network or firewall. Contact your network administrator to ensure outbound SMTP connections are allowed.

If the issue persists after following the above steps, reach out to BoldDesk support for further assistance.