Updating the Language Field for Multiple Contacts in Bulk

This article explains how to update the Language field for multiple contacts at once using BoldDesk’s Export and Import features. Instead of modifying each contact individually, you can export your contact list, update the information in Excel, and re-import the file to apply the changes efficiently.

Export Contacts

• Navigate to the Contacts module.
• Click Export to download your contact list as an Excel file.
• While exporting, ensure that the Language field is included in the selected columns so it appears in the file.

Edit the Excel File

• Open the exported Excel file.
• Locate the Language column and update the field (e.g., to “German”) for the desired contacts.
• Save the file after making your changes.

Import the Updated File

• Go to Admin > Import Data.
• Select Contacts under the Modules section.
• Choose Overwrite as the option for handling duplicate records.
• Upload the modified Excel file.

Review the Import

• After the import completes, you will receive a Contact Import Report by email.
• The updated language values will be reflected in the contact records…

Related articles

• How to Export Contacts from the Agent Portal
• How to Import Contacts and Contact Groups