Is it Posible to Set Up Separate Agent Portals for Each Brand?

The multi-brand feature in BoldDesk allows organizations to set up separate support centers for each of their products. For more details on managing multiple brands, please refer to this article. Adding a brand generates a unique URL for its support center.

Agent Portal Brand Access

The BoldDesk’s multi-brand system allow agents to access tickets and chats across all the brands from a single, unified interface to provide faster support.

Control Ticket and Chat Access based on the portal URL

Agents can streamline ticket and chat access by inheriting the brand from the portal URL. This setting allows agents to see only the tickets associated with the brand to which the URL is used to access the portal.

To enable this feature:

• Click your Profile icon and choose View Profile & Setting.
• Under the Brand section, select Inherit from URL.
  Once selected, the brand filter on the ticket list page will automatically default to the brand associated with the current portal URL.

How to Restrict Agent Access to Specific Brands

To restrict agents from accessing tickets or chats associated with certain brands, follow these steps:

1. Go to Admin > Users and Permissions > Agents.
2. Select the agent you want to restrict their brand access.
3. Uncheck the Can access all brands option and select the brands on the Brand Access dropdown for Tickets and Chats.
4. Click Update to save changes.