Setting Up Google Meet App in BoldDesk
Google Meet is a powerful collaboration platform that allows users to schedule, join, and manage virtual meetings efficiently.
Integrating Google Meet with BoldDesk allows support agents to schedule meetings directly within BoldDesk. All meeting details—including participants, links, and durations—are automatically recorded in the activity comments.
Key Features
- Schedule meetings from BoldDesk: Schedule, reschedule, and cancel meetings directly within BoldDesk. This streamlines your workflow and keeps all your meeting activities organized in one place.
- Join meetings from BoldDesk: Once a meeting is scheduled, the link is automatically added to the activity comments, allowing agents to join meetings directly from BoldDesk.
- Meeting events added to Google Calendar: When Google Meet is configured in BoldDesk, any meeting you create is automatically added as an event in your Google Calendar.
- Get reminders from Google Calendar: Meeting updates are sent via email, and reminders are triggered 30 minutes before the meeting. These notifications are managed through the Google Calendar platform.
How to Install and Configure the Google Meet App from the Admin Level
Follow these steps to install and set up the Google Meet app in BoldDesk:
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Navigate to Admin Menu > Marketplace.
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Search for and select the Google Meet app.
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Click the Install button to initiate the installation process.
Edit Google Meet App Configuration
To schedule meetings via BoldDesk, the Google Meet app must be properly configured.
Configure BoldDesk API Key
To connect BoldDesk with your meeting setup:
- Generate your BoldDesk API Key.
- Paste the generated key into the designated textbox.
- Click Verify & Continue.
Configure App permissions
App permissions allow you to manage access to integrated applications within your organization. You can control who can read, modify, and use the app based on user roles.
For detailed configuration steps, refer to the App Permissions & Visibility Guide.
