Setting Up the Google Calendar App in BoldDesk

Google Calendar provides a comprehensive platform for managing schedules and events and get reminders about upcoming activities.

Integrating Google Calendar with BoldDesk enables support agents to synchronize their activity tasks with their calendars and manage them efficiently.

This integration provides deadline alerts and enhances visibility, helping agents stay organized and improve their productivity.

Key Features

• Task Synchronization: Automatically sync activity tasks from BoldDesk to your Google Calendar. This ensures that all your tasks are visible alongside your other calendar events.
• Event Management: Create, modify, or cancel events directly from BoldDesk. Any changes made will be reflected in your Google Calendar.
• Reminders: Google Calendar sends reminders 15 minutes before an event, helping you stay on track and meet deadlines.

How to Install and Configure Google Calendar App from the Admin Level

Follow the steps below to install the Google Calendar app:

1. Navigate to Admin menu > Marketplace.

2. Search for and select the Google Calendar app.

   

3. Click the Install button to initiate the installation process.

   

4. In the Permission configuration tab, select the appropriate roles for access and click Save to apply the changes.
   For more details, refer to App Permissions & Visibility Guide.