Before configuring LINE in BoldDesk, set up a LINE account in the LINE Developers Console. The setup includes signing in or creating an account, linking the LINE account to a Business ID, creating a provider and channel, managing roles, retrieving channel credentials, and configuring the webhook.

This article explains how to complete the required setup in the LINE Developers Console.

Set Up a LINE Account

To set up a LINE account:

1. Visit the LINE Developers Console

2. Click Log in to Console in the top-right corner.

   

3. If you are a first-time user, click Create my account, follow the process, and fill in the required information. Your LINE account will be linked to your Business ID. Explore the LINE Documentation for detailed steps on setting up a LINE account in the LINE Developer Portal.

4. Create Provider and Channel by filling in required details and submit

   • Provider: A container for apps/services

   • Channel: Choose type (Messaging API, LINE Login, MINI App)

     
     

5. Go to Provider Settings and assign roles if needed.

6. Navigate to: Providers → Channel → Basic settings

   • Copy the Channel ID and Channel Secret.
   • These are needed when configuring the LINE app in BoldDesk.

7. Navigate to: Providers → Channel → Messaging API

   • Configure the Webhook URL provided during BoldDesk setup.
   • Toggle Use Webhook to Enabled
   • Optionally, enable Webhook Redelivery to retry failed webhook deliveries.

For more information about receiving messages and webhook redelivery, learn more on LINE Messaging API documentation.

Frequently Asked Questions

1. What should I do if I do not have a LINE Developers Console account?
   Click Create my account, complete the account-creation process, and enter the required information. Your LINE account is then linked to your Business ID.

2. What is a provider in the LINE Developers Console?
   A provider is a container for applications and services.

3. Which channel types can I select?
   You can select a channel type such as Messaging API, LINE Login, or MINI App.

4. Where can I assign provider roles?
   Go to Provider Settings and assign the required roles.

5. Where can I find the Channel ID and Channel Secret?
   Go to Providers > Channel > Basic settings, and then copy the Channel ID and Channel Secret.

6. Why are the Channel ID and Channel Secret required?
   The Channel ID and Channel Secret are required when configuring the LINE application in BoldDesk.

7. Where should I configure the BoldDesk Webhook URL?
   Go to Providers > Channel > Messaging API, enter the Webhook URL provided during the BoldDesk setup, and set Use Webhook to Enabled.

8. What is Webhook Redelivery used for?
   Webhook Redelivery can be enabled to retry failed webhook deliveries.