Managing Agent Limits for Startups and Non-Profits
BoldDesk offers dedicated programs for startups and non-profit organizations, providing essential help desk features at no cost. The plan includes 10 free agents and 1,000 one-time credits by default, making it ideal for small, growing teams.
Requesting Additional Agents
If your organization needs more than the default 10 agents, BoldDesk offers flexible tier-based options:
Tiered Agent Plans: You can purchase additional agents in predefined tiers—such as 5, 10, or 25 agents—directly through the subscription app, making it easy to scale as your team grows.
If you need guidance in choosing the right tier or have specific requirements, you can also contact BoldDesk Support for assistance.
How to Adjust Agent Count
To modify the agent count in your current subscription plan:
- Navigate to your Subscription Settings.
- Follow the step-by-step guide provided in the article on How to Add / Reduce Agent Seats in Your BoldDesk Subscription.
- Confirm any pricing changes before finalizing.
Increasing your agent count results in additional annual charges.
Frequently Asked Questions (FAQs)
1) Who qualifies for BoldDesk’s free programs, and what’s included?
BoldDesk offers free plans for startups and non-profit organizations that include:
- 10 free agent seats
- 1,000 one-time credits
- Essential help desk features at no cost
This setup is ideal for small or growing teams.
2) What if my team needs more than the 10 free agents and I have the Startup and Non-Profit offer type?
You have two options:
- Custom plan: Contact BoldDesk to create a plan tailored to your team’s size and specific needs.
- Team-based pricing: Add extra agents to your subscription at a pro-rated annual cost.
Adding agents beyond the free 10 will incur additional annual charges.
3) How do I add or reduce agent seats in my subscription?
Answer:
- Go to Subscription Settings in your BoldDesk account.
- Follow the steps in this guide: How to Add / Reduce Agent Seats in Your BoldDesk Subscription.
- Review and confirm any pricing changes before finalizing.
Increasing your agent count results in additional annual charges.
4) Does the BoldDesk Non‑Profit offer expire after a year? Do we need to do anything to continue?
No. The BoldDesk Non‑Profit/NGO offer remains valid beyond one year, and you are not required to re‑apply to continue using it, provided your organization continues to satisfy the nonprofit eligibility requirements.
