BoldDesk offers dedicated programs for startups and non-profit organizations, providing essential help desk features at no cost for a year. The plan includes 10 free agents and 1,000 one-time credits by default, making it ideal for small, growing teams.

Requesting Additional Agents

If your organization needs more than the default 10 agents, BoldDesk offers flexible tier-based options:
Tiered Agent Plans: You can purchase additional agents in predefined tiers—such as 5, 10, or 25 agents—directly through the subscription app, making it easy to scale as your team grows.
If you need guidance in choosing the right tier or have specific requirements, you can also contact BoldDesk Support for assistance.

How to Adjust Agent Count

To modify the agent count in your current subscription plan:

1. Navigate to your Subscription Settings.
2. Follow the step-by-step guide provided in the article on How to Add / Reduce Agent Seats in Your BoldDesk Subscription.
3. Confirm any pricing changes before finalizing.

Frequently Asked Questions

1. Who qualifies for BoldDesk’s free programs, and what’s included?
   BoldDesk offers free programs for startups and non-profit organizations that include 10 free agent seats, 1,000 one-time credits, and essential help desk features at no cost for a year.

2. What if the team needs more than 10 agents on the Startup or Non-Profit offer?
   Additional agent seats can be added:

   • By purchasing tier-based agent bundles (for example, 5/10/25) in the subscription app, or
   • By contacting BoldDesk Support for help selecting the right tier or addressing specific requirements.

   Additional seats beyond the included 10 incur additional annual charges.

3. How do I add or reduce agent seats?
   Go to Subscription Settings, then explore How to Add / Reduce Agent Seats in Your BoldDesk Subscription. Confirm any pricing changes before finalizing.

4. Are additional agent seats charged monthly or annually?
   The provided guidance states additional seats result in additional annual charges.

5. Does the BoldDesk Non-Profit offer expire after a year?
   Yes. The non-profit offer is available free of charge for 1 year under the Enterprise plan. For program details and application steps, explore How to Apply for the BoldDesk Non-Profit Program.

6. Does the Non-Profit offer include HIPAA compliance?
   No. The non-profit offer does not include HIPAA compliance.

Related Articles

1. How to Renew Your Offer Subscription in BoldDesk
2. How to Add New Agents in the Agent Portal
3. How to Add / Reduce Agent Seats in Your BoldDesk Subscription
4. How to Apply for the BoldDesk Non-Profit Program