BoldDesk offers dedicated programs for startups and non-profit organizations, providing essential help desk features at no cost for a year. The plan includes 10 free agents and 1,000 one-time credits by default, making it ideal for small, growing teams.

Requesting Additional Agents

If your organization requires more agents than those included in your current subscription, additional agents can be purchased at the following rates:

• $20 per agent per month for monthly subscriptions.
• $240 per agent per year for annual subscriptions.

To request additional agents, please contact the BoldDesk Support team. Our team will assist you with the purchase process and help update your subscription based on your organization’s requirements.

How to Adjust Agent Count

To modify the agent count in your current subscription plan:

1. Navigate to your Subscription Settings.
2. Follow the step-by-step guide provided in the article on How to Increase or Reduce Agent Seats in BoldDesk.

Frequently Asked Questions

1. Who qualifies for BoldDesk’s free programs, and what’s included?
   BoldDesk offers free programs for startups and non-profit organizations that include 10 free agent seats, 1,000 one-time credits, and essential help desk features at no cost for 1 year.

2. What happens if a team needs more than 10 agents on the Startup or Non-Profit program?
   Additional agent seats can be purchased. To request additional agents, contact the BoldDesk Support team to complete the purchase and update the subscription.

3. What are the rates for additional agent seats?

   • $20 per agent per month for monthly subscriptions
   • $240 per agent per year for annual subscriptions

4. How do I add or reduce agent seats?
   Go to Subscription Settings and follow: How to Increase or Reduce Agent Seats in BoldDesk.

5. Are additional agent seats charged monthly or annually?
   The guidance states that increasing agent count results in additional annual charges. (If the organization is on a monthly subscription, use the monthly per-agent rate shown and confirm billing specifics with BoldDesk Support.)

6. Does the BoldDesk Non-Profit offer expire after a year?
   Yes. The non-profit offer is available free of charge for 1 year under the Enterprise (legacy) plan. Explore How to Apply for the BoldDesk Non-Profit Program.

7. Does the Non-Profit offer include HIPAA compliance?
   No. The non-profit offer does not include HIPAA compliance.

Related Articles

1. How to Renew Your Offer Subscription in BoldDesk
2. How to Add New Agents in the Agent Portal
3. How to Increase or Reduce Agent Seats in BoldDesk
4. How to Apply for the BoldDesk Non-Profit Program